Service Request Ticket - # 20738

Service Request Information

CONTACT Name Seabright, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2007 11:22 AM
Department Business/Economics Division Phone 88359
Location Email seabrim@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040547[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz Superdrive #Z095
Serial No. W8502222PNZ Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office 2004 Pro from P0050866

Wired NIC 00:11:24:6F:7A:A4

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr May 15, 2007 03:52 PM 
Problem fixed. He was able to connect just fine
(he came into the office while I was working on
the machine) closing ticket.
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Michael Orr May 15, 2007 03:25 PM 
He's missing a couple system updates including one
that is a "Mac OS X Combined Update" which is
probably what is required to make his network
connections work properly. I'm going to install
that and see if that takes care of the problem.
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Michael Orr May 15, 2007 03:24 PM 
Task reassigned to Michael Orr.
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Michael Orr May 15, 2007 03:16 PM 
Called again. He wasn't in but I'm just going to
head over.
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Michael Orr May 15, 2007 02:13 PM 
Called, left vm for times. If we don't hear back
by 4 I'll go over and see if the department
secretary can let me in.
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Michael Orr May 15, 2007 02:11 PM 
smb://cougar/mydocuments

That should be the working H drive. Make sure he's
trying to connect to that and not:

smb://cougar/seabrim
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Jonathan Guillen May 15, 2007 11:24 AM 
He can't connect to 'em.
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