Service Request Ticket - # 20743

Service Request Information

CONTACT Name Johnson-Doughman, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2007 01:36 PM
Department Student Enrichment Program Phone 88030
Location Email doughmb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040616[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 9Y2QV61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0051548

Wired NIC 00:11:43:BA:D3:58

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 15, 2007 03:04 PM 
The app was pointing to the C: instead of the I: 
It is working now.
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Brian Smith May 15, 2007 02:44 PM 
going to go take a look at this
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Brian Smith May 15, 2007 02:44 PM 
Task reassigned to Brian Smith.
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Courtney Wehner May 15, 2007 01:37 PM 
She will be in her office till 4p.
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Courtney Wehner May 15, 2007 01:37 PM 
She has never had trouble with this before.
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Courtney Wehner May 15, 2007 01:36 PM 
It is telling her she cannot open the file. She 
shut down her computer to see if that would help 
but it did not.
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