Service Request Ticket

Service Request Information

CONTACT	Name	Pettenger, Mary	Date	May 15, 2007 02:15 PM
	Department	Social Science	Phone	88301
	Location		Email	pettengm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060634 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
	Serial No.	GMWHXC1	Location	PDR
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	Windows Vista Business installed as WinXP PRO SP2, MS Office 2003 Pro from P0061243
	Wired NIC	00:18:8B:CA:13:C5
	Wireless NIC	00:1B:77:18:CC:4C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	May 21, 2007 09:29 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Witt	May 18, 2007 11:23 AM	Called to see if I could drop that off really quick before she leaves, but no one answered. I'll get it over to her on Monday.	Add Attachment
Audrey Macken	May 18, 2007 09:37 AM	She is available from 11 to 11:30 today, and Monday 9-10 and 11-12.	Add Attachment
Brian Witt	May 17, 2007 08:39 AM	Left a vm letting Mary know the laptop is ready to be delivered. Also requested a time for delivery.	Add Attachment
Brian Witt	May 17, 2007 08:30 AM	Dumped new image onto server.	Add Attachment
Brian Witt	May 16, 2007 01:46 PM	Imaged the machine, but the image itself is an older one. Working on installing all the windows updates and organizing the default user profile to make a new image.	Add Attachment
Tricia Flaherty	May 15, 2007 02:20 PM	This is XPS 1210 with nylon backpack and logitech USB mini-mouse from Order#2777 gets Office. I will put invoice in Tech inbox with bag, etc.	Add Attachment