Service Request Ticket - # 20748

Service Request Ticket - # 20748

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Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	May 15, 2007 03:34 PM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20060630 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Epson GT-2500 Plus Flatbed Color Image Scanner
	Serial No.	J7CZ001209	Location	PDR

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Sep 26, 2007 08:45 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Myron Hoeckle (Student)	Sep 26, 2007 08:45 AM	I'm assuming that the 'nice young lady' is you.	Add Attachment
Myron Hoeckle (Student)	Sep 25, 2007 03:58 PM	**This is an email** Hi Myron, About a month ago a very nice young lady came up to the office and hooked the scanner up to the computer and got us up and running. I have not had a chance to try it out but will try and do that in the next day or two and if it is not working, I will let you know. For now you can mark this service request as completed. Thanks for checking. Tina	Add Attachment
Myron Hoeckle (Student)	Sep 25, 2007 03:11 PM	**This is an email** Hey Tina, Joe talked to Teresa about this request for the scanner, since I had not heard anything about this ticket. She said there is no work order for you. did it get completed? if not please reply all and let Teresa know your request. Thanks, Myron Hoeckle UCS Senior Tech 88925	Add Attachment
Myron Hoeckle (Student)	Sep 13, 2007 12:20 PM	still no word yet about this scanner....	Add Attachment
Myron Hoeckle (Student)	Sep 04, 2007 10:02 AM	I have not heard anything more about this ticket.	Add Attachment
Myron Hoeckle (Student)	Aug 09, 2007 11:53 AM	they need a network port for the scanner.... they have called Telecom.	Add Attachment
Myron Hoeckle (Student)	Aug 09, 2007 11:53 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Aug 09, 2007 11:53 AM	I was shotgunned into this task when I went over to help Anna...	Add Attachment
Joe Crowe	Jul 13, 2007 04:51 PM	called her to let her know that I'm closing this.	Add Attachment
Joe Crowe	Jul 13, 2007 04:38 PM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Jun 27, 2007 02:43 PM	Called to find out if they were still waiting on instruction from the Dean to set this up. Got voice mail so I left a message asking her if they're still waiting to hear from the Dean about where to put this. I asked for a call back either way so we can either close the ticket or get the setup taken care of for her.	Add Attachment
Michael Orr	May 30, 2007 03:56 PM	Called Dorothy and gave her the Service Request number. She'll call back in when she's ready to have this set up. When she calls in please note the times for someone to come up and put the ticket to "Pending" rather than "On Hold". Thanks.	Add Attachment
Michael Orr	May 30, 2007 03:54 PM	Delivered it but it is NOT set up yet. They said the Dean hasn't decided where to put the scanner so they wanted to just keep it near some of their printers for the time being. They have all the instructions, disks, etc, for the device. They're going to call back in when they're ready to have this set up. Ticket is on hold until then.	Add Attachment
Joe Crowe	May 22, 2007 05:34 PM	admissions-scan.wou.edu	Add Attachment
Tricia Flaherty	May 15, 2007 05:03 PM	I talked to Dorothy about location and network jack order she will be working on that side of things	Add Attachment
Tricia Flaherty	May 15, 2007 03:37 PM	I put this under Dorothy but I'm the one who put in the Purchase request via Bill Kernan/David McDonald ...She may not be aware that they need to order a network jack I will try to contact her and update this task with more info. Joe, I started in your list due to the network config element :)	Add Attachment