Service Request Ticket - # 20749

Service Request Ticket - # 20749

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	May 15, 2007 05:19 PM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	May 29, 2007 02:54 PM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	May 29, 2007 02:54 PM	Everything is set up perfectly (crazy admissions). All they wanted was to change the name of the printer to R2D2... Talk about a waste of time. I'm closing the task.	Add Attachment
Myron Hoeckle (Student)	May 25, 2007 09:42 AM	they claim this has not been set up... is it suppose to be scripted? or did you change the breadmaker drivers?	Add Attachment
Audrey Macken	May 25, 2007 09:27 AM	Lenore would like a call back about this. 88197	Add Attachment
Audrey Macken	May 25, 2007 09:24 AM	She said this printer is still not hooked up and that someone was supposed to be back to finish the job. She would like a call about it.	Add Attachment
Skyler Gregory	May 24, 2007 11:12 AM	I plugged everything in and it should work now. I called and left a vm with Dorothy, since she wasn't there, to let her know.	Add Attachment
Skyler Gregory	May 24, 2007 10:25 AM	Task reassigned to Skyler Gregory.	Add Attachment
Jonathan Guillen	May 24, 2007 09:52 AM	User called back. They are ready now.	Add Attachment
Skyler Gregory	May 24, 2007 08:34 AM	They are currently cleaning out the area where the new printer will go. They said they would call back when they were ready for us to come back.	Add Attachment
Skyler Gregory	May 24, 2007 08:17 AM	Task reassigned to Skyler Gregory.	Add Attachment
Patrick Shanley	May 23, 2007 09:31 AM	she is still waiting for the printer to be, assembled and connected	Add Attachment
Joe Crowe	May 22, 2007 05:33 PM	If they have breadmaker setup locally, that will need to be deleted to avoid confusion.	Add Attachment
Joe Crowe	May 22, 2007 05:14 PM	This new printer (also called breadmaker) needs to be plugged in. I've setup the drivers and admissions folks will map it when they log in.	Add Attachment
Tricia Flaherty	May 15, 2007 05:21 PM	It is ready for you to get going ...Dorothy will be ordering or moving network jack and getting a location in Admission prepared for this printer...invoice and config sheet is on top. I also printed out the cost and model#s of toner cartridges since that is one of the things they asked about when they came over	Add Attachment