Service Request Ticket - # 20754

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2007 08:28 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty May 16, 2007 09:25 AM 
She has something software related going on with
her machine. She said it would best for me to take
a look at it after hours.
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Brad Dougherty May 16, 2007 08:57 AM 
Task reassigned to Brad Dougherty.
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Audrey Macken May 16, 2007 08:50 AM 
She just called back and said she was speaking 
with a Josh about this. I tried the tech phone, 
but no one answered.
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Audrey Macken May 16, 2007 08:30 AM 
There were 20 or so old messages in her inbox 
that she had to deal with before she put them in 
folders. When she logged in to her email this 
morning, however, there were 2 new messages and 
none of her old ones.
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