Service Request Ticket - # 20755

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2007 08:32 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031367[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex SX270 Pentuim 4 2.80 GHz
Serial No. DTXN251 Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office from P0047917

Wired NIC 00:0D:56:FB:29:1B

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) May 16, 2007 04:53 PM 
called and informed them about the thin client.
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Myron Hoeckle (Student) May 16, 2007 04:51 PM 
machine is dead, calling to inform them that the
thin client will stay until they replace it.
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Myron Hoeckle (Student) May 16, 2007 03:47 PM 
tested with a new power supply, still didn't power up.
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Myron Hoeckle (Student) May 16, 2007 09:01 AM 
looks like a liquid most likely coffee was spilled
and some fell inside where the tower is. for it is
stuck on it. the power supply gets power and the
motherboard light comes on but the machine does
not turn on.
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Myron Hoeckle (Student) May 16, 2007 08:36 AM 
Task reassigned to Myron Hoeckle.
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Audrey Macken May 16, 2007 08:33 AM 
The computer is located on the 2nd floor, north 
side. She checked all the cords, made sure it was 
plugged in, but both the computer and monitor are 
showing no signs of power.
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