She's been logged off the terminal server. All
good. Closing ticket.

amille2 is her user name. the email didn't go
because I spelled it amill2. 

However, I got her live on the phone and she said
that she's already completed the work but would
like to be able to open the documents on her H
drive. Can we delete the temp versions of the
following files so she can access them?

willscorecard 
willscorecard2
camporeescorecard

****This is an email****

Amanda,

I'm emailing you about the helpdesk ticket
concerning the computer that rebooted on you while
you were working. Unfortunately the WOU number we
have listed in the ticket isn't listed at the
proper location so we don't know where you were
working at the time of the incident. Can you email
ucshelpdesk@wou.edu or call us at 503-838-8925 and
let us know the computer you were working on when
this happened?

Also, your ticket mentions that the warning said
someone else was using the files you were trying
to use. Most likely this is caused by a thin
client losing connection to the terminal server,
or your computer losing connection to the network
drive temporarily and then reconnecting. The files
show as being in use because you had them open,
but they're not really being used by someone else.
Hopefully if we can identify what computer you
were using we can take care of the problem.

If you have any questions or concerns please
contact us at ucshelpdesk@wou.edu or call us at
503-838-8925.

Mike
UCS Tech

Her email address in findit is amille2@wou.edu
which is not the address she gave. I'll try
emailing both addresses, but I think the one she
gave may be a hotmail or yahoo account.

Email is probably the best way to contact her: 
amandamill2@wou.edu