Service Request Ticket - # 20764

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2007 12:13 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020685[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0034708; 17
Serial No. MX08G152476051BGAESP Location PDR
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr May 17, 2007 04:45 PM 
Task reassigned to Michael Orr.
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Michael Orr May 17, 2007 04:45 PM 
JetDirect that the printer is plugged into needed
to be rebooted. Did that and now it's working.
Thanks Joe.
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Courtney Wehner May 17, 2007 03:21 PM 
I called and told the techs
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Courtney Wehner May 17, 2007 03:21 PM 
She is in now till 9p.
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Michael Orr May 17, 2007 10:24 AM 
Called. Left VM asking when she'll be in so we can
take a look at the way her printer is set up on
her system.
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Audrey Macken May 16, 2007 12:13 PM 
****This is an email****

Hello,

 

Once again my workstation is not activating the 
networked color printer in HL209 (named radar-
Collection-Mgt-color.)

My Station #:  20020685[Edit Inv]

Printer #:  20020647[Edit Inv]

Others in the unit report they are unable to 
print to this printer as well.

 

Would it be possible to have a technician look 
into this by Wednesday next week?   

 

Thank you for your assistance,

 

Jerrie Lee
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