Monday and Wednesday 10-11:45
Tuesday and Thursday 2-3:15

Those are her office hours. She says she's still
having slow down problems. She said that internet
pages and the like are working just fine, but when
she tries to move between emails etc she has major
slowdown issues.

I don't really know if there's a problem here, but
she wants it taken care of. She'll be in next week
at the above times. She's off campus this Friday.

User called back. She was extremely distraught 
that her background was replaced with a solid 
blue screen. While I was assuring her that 
immediate action would be taken she must have 
gone into Display settings and changed it back. 
All is well.

Called, she wasn't in. I damewared in. I set her
pagefile size larger, ran ccleaner, made sure she
had the latest OS and Office updates, Deleted old
profiles, deleted Temporary internet files,
deleted browser history in both IE and Firefox.

I'm going to call her and then close this ticket
under my name. If she calls back in saying she
still has problems please reassign to UCS Tech and
get times when she'll be in the office for someone
to remote in while she's logged in or come by and
look at the machine in person.