Service Request Ticket - # 20780

Service Request Information

CONTACT Name Nickelson, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2007 12:18 PM
Department President’s Office Phone 88888
Location Email nickeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060642[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Deskjet 6940 printer #C8970A
Serial No. SMY72F9R30D Location PDR

Model CB369A Hostname
Notes usb or ethernet Ink/Toner Refill

Wired NIC 00:1A:4B:03:6F:5D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr May 23, 2007 04:31 PM 
Everything's good to go. Closing ticket.
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Michael Orr May 23, 2007 04:25 PM 
Port's live. I just had to set up the printer
again a second time. Looks to be working fine now.
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Michael Orr May 23, 2007 04:10 PM 
it looks like the device isn't pulling an IP.
Maybe the jack isn't turned on?
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Michael Orr May 23, 2007 03:47 PM 
Task reassigned to Michael Orr.
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Christian Mendez May 23, 2007 03:32 PM 
Dianna called back, and she is available until 5 
for someone to make their way over and help with 
that printer.

She was returning Mike's call.
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Joe Crowe May 22, 2007 05:38 PM 
Strike that.  There's no 2k3 driver.  Just setup
for Dianna (only her unless otherwise requested)
directly.
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Joe Crowe May 22, 2007 05:35 PM 
candybar.wou.edu is on radar.  President and
Dianna will map it when they log in.
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Tricia Flaherty May 17, 2007 12:19 PM 
printer is plugged into network on counter in 
ITC008 with config sheet,  Dianna was called to 
let her know to activate the jack were the 
printer is to go, and drivers are on T: 
Drive...Thank God this is my last printer to 
unbox for at least this week
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