Service Request Ticket - # 20785

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2007 04:00 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr May 17, 2007 04:07 PM 
Task reassigned to Michael Orr.
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Michael Orr May 17, 2007 04:07 PM 
Called her. She said she doesn't need to use the
terminal server at this moment so she doesn't care
too much. Told her Joe is going to reboot the
terminal servers tonight and that that should take
care of the problem. Closing ticket.
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Courtney Wehner May 17, 2007 04:02 PM 
I called the techs and told Mike.
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Courtney Wehner May 17, 2007 04:00 PM 
THe window is greyed out and she cannot click the 
ok or cancel buttons. She has no way of getting 
rid of this. She has to move it around so she can 
use her screen. She is in till 5p
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