Service Request Ticket - # 20788

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2007 08:39 AM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20030485[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Business Inkjet 2600DN printer
Serial No. SG38P6707X Location

Model C8110A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:30:6E:F6:EC:3D


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty May 24, 2007 02:34 PM
Done.
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Brad Dougherty May 23, 2007 09:18 AM
Config sheet is on Joe's desk.
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Brad Dougherty May 23, 2007 08:54 AM
Task reassigned to Brad Dougherty.
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Joe Crowe May 22, 2007 07:00 PM
Please print the config out for the external.  I
plan to keep this on Optics.
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Brian Smith May 18, 2007 01:53 PM
trying to get some replacement internal jet 
directs.
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Brian Smith May 18, 2007 01:53 PM
Task reassigned to Joe Crowe.
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Brian Smith May 18, 2007 01:52 PM
called and left her a voicemail. We replaced the 
jet direct with an external one and it should be 
working fine for now.
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Brian Witt May 18, 2007 12:00 PM
Adam checked and the install and it seems to have
failed.  He is pulling the laptop and taking it
back with him.
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Brian Witt May 18, 2007 11:12 AM
Myron is installing firmware onto this printer via
laptop and parallel cable, through DOS. He had
Adam take over and monitor the install while he
went to class.  Adam left the install running and
I will check up on it's status throughout the day
(transfer rate is really slow).
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Brian Witt May 18, 2007 11:01 AM
Myron is working on this task
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Brian Witt May 18, 2007 10:32 AM
Task reassigned to Brian Witt.
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Brian Witt May 18, 2007 10:32 AM
On my way
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Audrey Macken May 18, 2007 08:40 AM
It has a message on it saying 'event 6404' and 
will not let anyone print. This is the same 
printer, Optics, that she was unable to print to 
earlier in the week.
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