Service Request Ticket - # 20814

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2007 12:16 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020700[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact clubdubdub@hotmail.com 88925

Tracking

Entered by Date Memo
Audrey Macken
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Entered by Date Memo
Audrey Macken May 21, 2007 01:06 PM 
Task reassigned to Audrey Macken.
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Audrey Macken May 21, 2007 01:03 PM 
****This is an email****


 
Dale Goodell called.  He believes the CLIO error 
message may arise due to our unit keeping the 
CLIO program active overnight while UCS 
conducting back-ups.  

Dale has suggested that we try closing the CLIO 
program at the end of the work day to see if this 
eliminates the Network Error messages.  

Well keep you posted. 

Thank you, 

Lori D.
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Brian Witt May 21, 2007 01:01 PM 
Task reassigned to Brian Witt.
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Brian Witt May 21, 2007 01:00 PM 
I'm working on 2 tasks in the library now - I'll 
take care of it
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Audrey Macken May 21, 2007 12:16 PM 
****This is an email****


 
Good morning, 

On our Ariel computer #20020700[Edit Inv] intermittently 
over the previous two weeks when we arrive in the 
morning we see a repeated error message window 
(26 times last count) that reads: 

 

Clio 5.5.3 

! Disk or network error

 

Dale Goodell suggested that we contact UCS 
directly about this error message.  Do you have 
an idea why we are receiving this error message? 

Thank you, 

Lori D.
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