Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	May 22, 2007 09:31 AM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020676 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4955X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Macromedia Dreamweaver MX
	Wired NIC	00:07:E9:78:19:10

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 22, 2007 09:59 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	May 22, 2007 09:59 AM	Went over and set up a local login for them. let them know that they wouldn't have printer or network drive access. They're good to go.	Add Attachment
Jonathan Guillen	May 22, 2007 09:31 AM	**This is an email** This is a request for Joe Crowe. Joe: VPS has a computer (WOU#20020676) which is used permanently off the network for the WIMPEG billboard operation. It plays PowerPoint continuously for the WIMPEG channels. It is located in the Control Room rack. Since it is off the network, we use a generic local login account. You helped us set this up several years ago. OPB radio is used as an audio feed with the PowerPoint slides, but we are changing that to a dedicated MP3 player operation which is on another computer (WOU#20030706). WOU#20030706 will also be permanently off the network. We would like UCS to setup a generic local login account for this computer. We will give you the account information to use. The computer is located in the Control Room rack also. Please contact Larry Bentley or me for this request. Im at 88893, Larry is 88975. Thank you, Roy	Add Attachment