Service Request Ticket - # 20844

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2007 01:18 PM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030511[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:50:CE

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) May 24, 2007 10:41 AM 
dropped off.
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Myron Hoeckle (Student) May 23, 2007 09:43 AM 
called and let Mich know that it is ready to be
picked up.
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Myron Hoeckle (Student) May 23, 2007 09:40 AM 
on mash
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Myron Hoeckle (Student) May 23, 2007 09:35 AM 
added to the domain....
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Myron Hoeckle (Student) May 23, 2007 09:31 AM 
the NIC could not get an IP for some reason.... I
put in a spare card, and updated the machine with
windows updates, adding it to the domain now.
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Myron Hoeckle (Student) May 23, 2007 09:30 AM 
Task reassigned to Myron Hoeckle.
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Brad Dougherty May 23, 2007 08:56 AM 
Task reassigned to Michael Ellis.
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Skyler Gregory May 22, 2007 05:14 PM 
Computer is reimaged but the ethernet card isn't
getting a connection. I downloaded the driver
installer from Dell and put it on the desktop so
that should help. It's sitting on Myron's desk
right now.
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Skyler Gregory May 22, 2007 04:21 PM 
Re-imaging right now...
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Brian Smith May 22, 2007 04:15 PM 
Task reassigned to Skyler Gregory.
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Courtney Wehner May 22, 2007 01:21 PM 
I mean the Landers lab
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Courtney Wehner May 22, 2007 01:20 PM 
The computer crashes and reboots in the middle of 
doing windows updates. He would like a fresh and 
clean image on it. He would like it to be 
reghosted. The computer will be in the Lander's 
lab. He does not have the WOU # but he is looking 
for it. This is the only PC in the lab so it 
should not be hard to find.
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