Service Request Ticket - # 20850

Service Request Information

CONTACT Name Wilson, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2007 05:13 PM
Department The Research Institute Phone 88786
Location Email wilsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist May 24, 2007 02:18 PM
The computers have both been delivered.

Kat's has been all setup.

Bob has an old machine the room and only one
network jack is in the room so the new computer is
not setup. I told Bob the situation and he will
contact us with the programs he wants and a time
for that computer to be setup Tuesday - as
mentioned, it will be a new task.
Add Attachment
Audrey Sundkvist May 24, 2007 01:18 PM
Oops :/
Add Attachment
Audrey Sundkvist May 24, 2007 01:18 PM
Bob says he doesn't know which programs he wants
to put on the new machine just yet. He will call
back "early next week" with a list of programs
he'd like installed on his machine. I told him
just to place a new work order, since this one is
setup for his and Kats' machines.
Add Attachment
Audrey Sundkvist May 24, 2007 01:10 PM
Bob says he doesn't know which programs he wants
to put on the new machine just yet. He will call
back "early next week" with a list of programs
he'd like installed on his machine. I told him
just to place a new work order, since this one is
setup for his and Kats' machines.
Add Attachment
Courtney Wehner May 24, 2007 12:54 PM
Bob Ayers called back and said he will be in till 
2:30p. He said if you call him back #88749 than 
he will tell you the programs he needs.
Add Attachment
Audrey Sundkvist May 24, 2007 12:27 PM
I spoke with Lisa Wilson about Kat's computer
setup. She usually works out of the state and will
not be using the machine very often. So, according
to Lisa she will probably just need "the basics
like Microsoft Office and Adobe Reader."
Add Attachment
Audrey Sundkvist May 24, 2007 12:22 PM
Left a message for Ayres asking about what
programs he wanted and which printers he would
need setup.
Add Attachment
Audrey Sundkvist May 24, 2007 12:22 PM
88786 is the number when the computers are ready
to deliver.
88749 is Bob Ayres' direct extension, and Kat
Stemel's I could not find in the wou "find it"
section.
Add Attachment
Audrey Sundkvist May 24, 2007 11:41 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Brian Witt May 23, 2007 01:46 PM
Imaged the machines with the generic Optiplex
image.   The additional drives that are needed
should be added to the drivers directory in the C
drive.  Updates should also be run and then a new
generic image should be created.
Add Attachment
Tricia Flaherty May 22, 2007 05:15 PM
Oh yeah if they ask about invoice Joanie and I 
will take care of that next week
Add Attachment
Tricia Flaherty May 22, 2007 05:15 PM
Please see setup sheet for more details on these 
two setups as Lisa Wilson in TRI wants to be 
contacted for the actual delivery of these 
stations and I need the Network MAC addresses 
recorded, Setup sheet ware with systems in tech 
inbox and monitors are below tech outbox
Add Attachment