Service Request Ticket - # 20861

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2007 01:59 PM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060221[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 33L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Filemaker pro 5.0 from P0038341 moved from W#20010874

Wired NIC 00:13:72:A8:B3:D5

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty May 24, 2007 09:50 AM 
Its working now.
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Brad Dougherty May 24, 2007 09:50 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty May 24, 2007 09:50 AM 
Updated the driver.
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Brian Witt May 24, 2007 09:48 AM 
Updated drivers on her machine, which took care of
the problem.
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Audrey Macken May 23, 2007 02:01 PM 
Wou# on printer: 20020796[Edit Inv]

When she tries to get into propterties to print 
envelopes, she gets an error message that 
says 'function ox452a5aa caused protection 
fault'. She is printing out the message in case 
anyone needs to see it.
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