Service Request Ticket - # 20865

Service Request Information

CONTACT Name Repko, Penelope   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2007 03:41 PM
Department Center for Academic Innovation Phone 88458
Location Email repkop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031291[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. 2FJQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:FA:68:26

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe May 24, 2007 12:45 PM 
pay to play app
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Joe Crowe May 24, 2007 12:44 PM 
Task reassigned to Joe Crowe.
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Michael Orr May 23, 2007 04:40 PM 
She didn't know which terminal server she was on.
I logged into ts.wou.edu myself and this is the
error when I tried to launch Visio:

Problem with Shortcut: Only administrators have
permission to add, remove, or configure server
software during a Terminal services remote
session. If you want to install or configure
software on the server, contact your network
administrator.

Has there been an office update recently or some
other update that an admin could run to fix the
problem?
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Michael Orr May 23, 2007 04:37 PM 
Calling to see if she knows which Terminal Server
she's connected to.
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Michael Orr May 23, 2007 04:36 PM 
Task reassigned to Network Admin.
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Christian Mendez May 23, 2007 03:42 PM 
when she clicks on Visio from the 
start>>programs, she gets a window that says only 
administrators can change or remove server 
software.
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