Service Request Ticket - # 20871

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2007 09:18 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030600[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. DM80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:E3:33

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brian Witt Jun 26, 2007 12:43 PM 
Installed the card.  Five of the six monitors are
showing a display.  I could not locate the vga
cable from the sixth monitor, which Joan said she
would find herself and plug in
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Brad Dougherty Jun 25, 2007 10:09 AM 
The replacement card is on my desk, ready to be
installed.
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Brad Dougherty Jun 14, 2007 10:12 AM 
****This is an email****
Dear  Brad Dougherty ,

     We are writing to advise you that your RMA
(RM&221101.1-T) has been received
 for processing.

     A follow-up email will be sent once your
replacement product (RMA)
 has been shipped (including shipment tracking
number).

     Please allow 10 business days for processing.
If for any reason there
 should be a delay in shipping your replacement
order, you will be notified
 via email.



     Thank You,

    PNY Tech Support
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Brad Dougherty May 24, 2007 02:36 PM 
The video card overheated. I have put in an RMA
request for a replacement.
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Brad Dougherty May 24, 2007 10:22 AM 
Task reassigned to Brad Dougherty.
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Jonathan Guillen May 24, 2007 09:19 AM 
The monitor was blank and in powersaving mode 
when I came on shift today. Restarted machine as 
it was completely locked up. Monitor was fine 
upon logging into Windows, but went back into 
powersaving mode and now cannot be used for the 
streamcam application.
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