Service Request Ticket - # 20890

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2007 08:19 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 9YMWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:E8:29

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 04, 2007 08:31 AM 
Hard drive as replaced and I put a new image on
the computer.  It is back in its place and running.
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Adam Wehner May 31, 2007 08:39 AM 
Computer has a bad hard drive.  Joe is getting a
new one and then the computer will be put back out.
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Michael Orr May 29, 2007 01:09 PM 
Task reassigned to Adam Wehner.
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Michael Orr May 29, 2007 01:09 PM 
Joe told me to just give this to Adam for
ghosting. I'm going to take the cart over and
install a thin client in its place. Then I'll take
the comp over to Adam.
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Michael Orr May 29, 2007 01:08 PM 
Task reassigned to Michael Orr.
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Michael Orr May 29, 2007 01:07 PM 
Heading over to take a look at this one.
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Jonathan Guillen May 29, 2007 09:14 AM 
A library user encountered the first BSOD when 
s/he was browsing files. Kathy restarted the 
machine and it BSOD'd again towards the end of 
logging into windows.
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