Service Request Ticket - # 20892

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2007 09:25 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20030485[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Business Inkjet 2600DN printer
Serial No. SG38P6707X Location

Model C8110A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:30:6E:F6:EC:3D

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty May 31, 2007 04:16 PM 
Joe handled this.
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Patrick Shanley May 30, 2007 08:27 AM 
she called and said someone came in and it the 
color printer worked briefly, but still isn't 
working
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Brad Dougherty May 29, 2007 04:16 PM 
Task reassigned to Brad Dougherty.
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Skyler Gregory May 29, 2007 10:14 AM 
name is uc-optics and optics on the machines. The
IP is set statically on radar and it has changed.
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Skyler Gregory May 29, 2007 09:30 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory May 29, 2007 09:30 AM 
might not be plugged in. I can't ping it. I'll go
down and check it out.
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Jonathan Guillen May 29, 2007 09:26 AM 
4 office users so far are unable to print. Their 
jobs appear in the print queue for color printer 
Hue, but the printer is not printing anything. It 
was working fine Friday.

Angie says a couple of weeks ago they couldn't 
print, so a little white box was put on it, HP 
jetdirect 170x #20020033[Edit Inv]
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