I spoke with Joe about this task. He said to go
ahead and send a final email then close the task. 

****This is an email****
Hello Ryan,

On May 30th you reported having problems logging
into your staff laptop that caused your WOU
profile to not load. I spoke with you on the 31st
and you said you would attempt to log into the
laptop again and call us back with the results
(whether the profile loaded correctly or not), but
we have heard from or not been able to get in
contact with you since. We are now closing this
task on our end and will not contact you further
about it. If the problem is still occurring please
do contact us and be sure to reference task number
20906 when you do so that we can re-open this task
for you.
 
Our contact information is:
Phone 503-838-8925
Email asundkv@wou.edu

Again, please do contact us if the problem is
still occurring and reference task number 20906.

Thank you,
Audrey Sundkvist
UCS Tech

****This is an email****
Hey Ryan,

We have been trying to get a hold of you for two
weeks now by phone and have been unsuccessful.

We would like to know if your WOU Profile issue is
still happening.

Please feel free to reply to this email.

-- 
If there are any other issues or problems that
arise with this project please feel free to email
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,

Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu

Called (again) and left (another) message asking
if the problem is
still occurring or not. I requested he call us
back so we can address the problem or close the task.

Called and asked Ryan if the laptop was still
having the problem. He said he would try logging
in again and let us know. I also told him to give
us available times for us to come fix the problem
if it is still occurring.

He tried logging in several times, and he claimed 
it would be loading but would stop half way 
through the process