Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	May 30, 2007 10:36 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 30, 2007 02:18 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	May 30, 2007 02:18 PM	She wasn't printing to the correct instance of breadmaker.	Add Attachment
Audrey Macken	May 30, 2007 02:08 PM	She called back, transferred her to Brad.	Add Attachment
Brian Smith	May 30, 2007 12:57 PM	called and left a voicemail.	Add Attachment
Brian Witt	May 30, 2007 12:36 PM	Called, didn't leave vm	Add Attachment
Audrey Macken	May 30, 2007 12:09 PM	The printer is not duplexing. She also wants to make sure it is networked. She said it would probably be easiest for someone to go over there so she can show them what its doing and what she thinks it should be doing.	Add Attachment
Joe Crowe	May 30, 2007 11:38 AM	All set now.	Add Attachment
Brian Smith	May 30, 2007 11:37 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	May 30, 2007 11:33 AM	Task reassigned to Joe Crowe.	Add Attachment
Patrick Shanley	May 30, 2007 10:37 AM	wants the software installed so that the printer can perform double sided printing	Add Attachment