Service Request Ticket - # 20914

Service Request Information

CONTACT Name Sherrill, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2007 11:46 AM
Department Campus Dining Phone 88319
Location Email sherrilb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030501[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. J5RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054, Acrobat Std 6.0 from P004955

Wired NIC 00:0C:F1:E0:2A:42

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty May 31, 2007 09:45 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty May 31, 2007 09:44 AM 
She called back and said that its working. Turns
out she was having problems logging into banner.
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Brad Dougherty May 31, 2007 08:51 AM 
I called and left a message requesting a call back.
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Audrey Macken May 30, 2007 11:50 AM 
John called back to say that they tried several 
computers and it seems to be a problem with her 
account. If you need him for anything he can be 
reached in the lab, 89201.
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Audrey Macken May 30, 2007 11:48 AM 
John Rushing called about this. Bonnie is getting 
an error message that says '500 internal server 
error'. He would like someone to either take a 
look at the computer, or give Bonnie or him a 
call.
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