Service Request Ticket - # 20925

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2007 05:08 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020660[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. B77KW21 Location PDR

CPU Pentium 4-2.26GHz


OS Unknown Software office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232

Wired NIC 00:07:E9:77:BD:D3

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr May 31, 2007 10:43 AM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr May 31, 2007 10:42 AM 
Took over a thin client. It could also see the
network connection, but couldn't actually connect
to anything, couldn't bring up the main menu.

Took down the jack information and took it over to
Telecom. They said they'd take care of this.
Closing ticket.
 Add Attachment
Michael Orr May 31, 2007 10:00 AM 
This computer isn't Jan's. It's in room 107 in the
cottage downstairs. When you walk in head straight
to the back wall. It's in the office to the left
below the littler desk.
 Add Attachment
Skyler Gregory May 31, 2007 08:22 AM 
Left a vm for times
 Add Attachment
Michael Orr May 30, 2007 05:10 PM 
Computer Name: UA20660EDWARDSL
Bound to: mash.wou.edu

It's giving a "Limited or No Connectivity" error.
Can't log into MASH, but can log into local
machine. Still no internet access, can't refresh IP.

The jack is very old so it would most likely be
best for a thin client to be taken over so we can
see if the problem is in the jack, network cable,
or thin client.

Also, this is an outgrowth of Ticket number 20921
and this computer needs to have the Avery Wizard
3.0 software installed on it when the computer is
up and running. This software can be found on the
T drive in the Avery Wizard 3.0 folder. Pretty
simple install. 

After it's installed users will need to be sure to
check "Always trust macros from this publisher"
and click "enable macros" the first time they use
Word. After that it should work fine.
 Add Attachment