Service Request Ticket - # 20931

Service Request Information

CONTACT Name Stremel, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2007 08:46 AM
Department The Research Institute Phone 88096
Location Email stremelk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060636[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745 SFF, 3.40GHz, 2X2M, 800MHz
Serial No. 2J1SXC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software Microsoft Office Pro 2003 fro TRI -site license

Wired NIC 00:1A:A0:42:C7:55

TECHS Submitted by Connor Rapkoch Contact crapkoch06@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jun 05, 2007 09:26 AM 
Ran gpupdate /force and that fixed it.
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Brad Dougherty Jun 04, 2007 10:08 AM 
Called and left a vm requesting a call back.
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Audrey Macken Jun 04, 2007 09:27 AM 
She called again, she will be in all day.
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Audrey Macken Jun 01, 2007 08:12 AM 
She called this morning, she has no I drive.
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Brad Dougherty May 31, 2007 09:44 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty May 31, 2007 09:44 AM 
I ran wsus.bat on her machine. Giving her a call
and letting her know it should be working now.
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Connor Rapkoch May 31, 2007 08:49 AM 
She will be in a meeting all day but her computer 
will be on during this time if it needs to be 
accessed today. She will be back tomorrow morning 
if she needs to be there. She just received a new 
computer and Brad had helped her set it up. But 
now she is not able to access her i drive unless 
it is from the remote desktop. She says that she 
has EVERYTHING saved to her i drive.
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