Service Request Ticket - # 20932

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2007 10:59 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020679[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photohop, Macromedia Dreamweaver MX, Adobe Acrobat 6.0

Wired NIC 00:07:E9:78:12:F4

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 01, 2007 04:06 PM 
Set this printer up through radar for the student
user.
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Michael Orr Jun 01, 2007 03:46 PM 
Heading over.
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Courtney Wehner Jun 01, 2007 03:16 PM 
Student called back and was wondering what the 
status was on this. I did not know what to tell 
her, so I told her that I would let Mike and/or a 
tech know that she would like a call back. Thanks
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Courtney Wehner Jun 01, 2007 03:15 PM 
Task reassigned to Michael Orr.
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Michael Orr May 31, 2007 01:37 PM 
If they're trying to get her to print to the color
deskjet in that area it is impossible currently
because she can't be a member of the appropriate
group. Right now we have no way for student
workers to print to that printer.

If it's the LaserJet in that area then it should
already be on her list (it was the last time I
went over to help them with printing issues) so be
sure she's not just missing it.
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Brian Witt May 31, 2007 01:22 PM 
Christian can be reached at 88770, which is the
student station. She is available tomorrow,
Firday, 3-6pm
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Jonathan Guillen May 31, 2007 11:00 AM 
Student Worker Christian Johnson called in. She 
was told that she would be able to print to the 
local community office computer but it does not 
appear as an option. The printer is #20020647[Edit Inv] 
Jerrie is her supervisor.
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