Service Request Ticket - # 20944

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2007 09:43 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jun 04, 2007 10:00 AM 
There was a sharing issue between the machine that
hosted the database they were trying to access and
the client machines trying to access the database
over the network. The issue has been resolved.
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Brian Witt Jun 01, 2007 11:01 AM 
It is important they get this solved asap as this 
software is an integral part of their operations 
over here.
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Brian Witt Jun 01, 2007 10:59 AM 
The printer isn't the problem, it's the software 
they are suing.  Printer will print from programs 
such as Word and Excel, but the "FileMaker Pro" 
software they are using will not allow them to 
print.  Tried printing from another machine using 
the same program with no luck.
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Brian Witt Jun 01, 2007 10:27 AM 
On my way
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Audrey Macken Jun 01, 2007 10:26 AM 
Called back, transferred her to Brian.
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Brian Witt Jun 01, 2007 10:23 AM 
Left VM for times
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Brian Witt Jun 01, 2007 10:16 AM 
Task reassigned to Brian Witt.
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Audrey Macken Jun 01, 2007 09:45 AM 
She is not getting any error messages, but she is 
unable to print. She is trying to print to the 
International Ed printer, she didn't find a wou# 
on it. Someone else in the office had the same 
problem this morning, same printer but different 
computer, and just restarted the computer and it 
worked. She tried restarting, but it didn't work 
for her.
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