Service Request Ticket - # 20947

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2007 10:23 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060395[Edit Inv] (opens in a new window) Bldg/Room ITC 111
Service Tag 63WJ0C1 Description Dell XPS 1210 laptop, 1.86GHz/667MHz/2MB
Serial No. 63WJ0C1 Location Cindy Springer

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Software MS Office PRo 2003 from P0059359

Wired NIC 00:15:C5:5A:09:83


Wireless NIC 00:18:DE:3C:D2:25

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Joe Crowe Nov 30, 2007 02:06 AM 
Task reassigned to Brad Dougherty.
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Joe Crowe Nov 30, 2007 02:05 AM 
Brad please talk to me about this whenever (if)
she ever calls.
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Joe Crowe Sep 25, 2007 07:21 PM 
On hold til she calls
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Joe Crowe Jun 26, 2007 07:13 PM 
Called Linda since my earlier call to Brian
Kaufman has not yielded any results so far.
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Brian Witt Jun 18, 2007 09:35 AM 
Task reassigned to Joe Crowe.
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Jonathan Guillen Jun 14, 2007 11:46 AM 
User called on this task. She was looking for an 
update. Told her that it is currently assigned to 
a tech and is pending.
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Brian Witt Jun 08, 2007 02:44 PM 
Joe is still in the process of figuring out what
is wrong with the laptop.
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Brian Witt Jun 04, 2007 10:11 AM 
Linda says no info needs to be pulled from the HD.
When we find out, she would like to know what
parts need to be replaced and what the cost will
be for them.
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Brian Witt Jun 04, 2007 10:03 AM 
Pulled the HD and hooked it up via usb to my
machine.  The HD is functional and we can pull and
data that needs to be saved from it.  Joe
currently has the laptop itself Frankensteined
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Brian Witt Jun 01, 2007 12:22 PM 
Brought the laptop back to UCS.  It has definitely
been dropped and it definitely does not work.
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Audrey Macken Jun 01, 2007 10:24 AM 
It got dropped. She has it in room 101.
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Brian Witt Jun 01, 2007 10:24 AM 
Task reassigned to Brian Witt.
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