Service Request Ticket

Service Request Information

CONTACT	Name	Alderson, Kathryn L.	Date	Jun 01, 2007 03:36 PM
	Department		Phone	88441
	Location		Email	aldersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060079 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXD73389	Location	PDR
	Model	PQ5409A	Hostname
	Notes	fuser replaced 7/2007 from P0062321, HP 4350 maintenance kit FROM p0063296 10/2007, Fuser for 4250 printer #RM1-1082-AEX from P0063933 12/2007	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:C8:C0

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jul 17, 2007 12:30 PM	fuser replaced.	Add Attachment
Myron Hoeckle (Student)	Jul 17, 2007 12:10 PM	fuser is here, going to replace.	Add Attachment
Myron Hoeckle (Student)	Jul 02, 2007 11:19 AM	Your order # is 2433.	Add Attachment
Myron Hoeckle (Student)	Jun 29, 2007 04:58 PM	New Fuser received, it has been given 50.5 Fuser Error, on a 4300 series it is: Description The printer detected that the wrong fuser is installed. Action 1. Turn the printer power off and then turn the printer power on. 2. If the message persists, contact HP Customer Support.	Add Attachment
Joe Crowe	Jun 29, 2007 04:03 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Joe Crowe	Jun 12, 2007 11:57 AM	maint kit ordered	Add Attachment
Michael Orr	Jun 01, 2007 04:26 PM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Jun 01, 2007 04:26 PM	Printer is giving "maintenence required" message, but is printing JUST FINE. Don't know why Kathy said it wasn't. It's working fine. It does say to order the maintenance kit, but print quality is still good so I'm not sure how urgent it is.	Add Attachment
Michael Orr	Jun 01, 2007 04:16 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Jun 01, 2007 04:15 PM	Heading over to take a look.	Add Attachment
Courtney Wehner	Jun 01, 2007 03:36 PM	Located on th first floor right off of the lobby.	Add Attachment