Service Request Ticket - # 20971

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2007 11:58 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050773[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 1QW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jul 02, 2007 03:03 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 02, 2007 03:03 PM
When she merged reports it did not cause any
problems. She says the problem is no longer happening.
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Michael Orr Jun 26, 2007 09:55 AM
Called her again. She will be printing out the
reports today and will call in with any issues
that arrise. Please flag this ticket "pending" and
leave in the UCS Tech queue if she calls in with
any problems.
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Michael Orr Jun 19, 2007 09:39 AM
Finally got a hold of her. She hadn't called back
because she's working on reports and when she
tries to merge several reports the problem occurs.
She was waiting until she was at the point where
she was merging the reports before she called us.

She said she expects to be at that point this
Thursday. I told her because of the Maaske hall
move that we might not be able to help her the day
she calls in and she was ok with that.

Placing the ticket on hold until we hear from her
again.
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Michael Orr Jun 13, 2007 04:04 PM
Called, left another vm for times to come by and
to see if the problem is still occuring. We
haven't heard back from her since she called in
the ticket on the fourth.
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Michael Orr Jun 06, 2007 04:15 PM
Called, left another vm for times to come check
this out.
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Michael Orr Jun 04, 2007 04:43 PM
Called, left vm for times for us to come by. This
may be a user profile issue.
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Audrey Macken Jun 04, 2007 12:02 PM
When she is adding information to a template, 
things that she adds tend to move around on it. 
She said even images that are already will show 
up in different places. She would like a call 
back.
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