Service Request Ticket - # 20981

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2007 08:14 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact knabet@wou.edu 88507

Tracking

Entered by Date Memo
Travis Knabe
Email

Public
Entered by Date Memo
Patrick Shanley Jun 06, 2007 08:51 AM 
called this morning requesting the service by 
noon if possible
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Brad Dougherty Jun 05, 2007 04:17 PM 
She would like to have this restored before
tomorrow morning if possible.
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Brian Smith Jun 05, 2007 09:09 AM 
Task reassigned to Travis Knabe.
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Brian Smith Jun 05, 2007 09:09 AM 
apparently this database has "dissapeared" again 
and they would like it restored from Sunday 
Evening.

\\cougar\studyabroad\study abroad main 
database\student database.FP7
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Brad Dougherty Jun 05, 2007 08:38 AM 
Left a VM requesting availability.
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Jonathan Guillen Jun 05, 2007 08:20 AM 
User was unable to provide some kind of directory 
path to the database file, or the name of the 
file. I asked her if it was located on the 
network drive for Study Abroad and she said yes.
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