Service Request Ticket - # 20986

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2007 10:49 AM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040970[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260YTSDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:66:1D:BA


TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jun 06, 2007 03:51 PM
it is done.
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Michael Orr Jun 06, 2007 03:46 PM
Myron's taking it over. Inventory updated.
Assigning to Myron.
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Joe Crowe Jun 06, 2007 03:43 PM
Task reassigned to Myron Hoeckle.
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Michael Orr Jun 06, 2007 03:35 PM
Called to find out when to bring this by for him.
Left vm asking for times.
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Brad Dougherty Jun 06, 2007 02:56 PM
We can just give him Linda's old machine. They are
physically identical so he won't see any differences.

Please update inventory when it is delivered.
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Brad Dougherty Jun 06, 2007 10:29 AM
I temporarily swapped his drive into Linda
Stoneceifer's mac. It's on my desk.
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Skyler Gregory Jun 05, 2007 05:12 PM
only one "taken to" :)
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Skyler Gregory Jun 05, 2007 05:11 PM
He says that the only files he is going to need
(that he can think of) are the ones on the
desktop. After that is backed up then the mac
needs to be taken to taken to the apple store.
Dana also needs a replacement mac ASAP. Joe
mentioned the mini that just got fixed. Thanks.
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Courtney Wehner Jun 05, 2007 05:06 PM
He called back and I transferred him to Skyler
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Skyler Gregory Jun 05, 2007 03:35 PM
Mac boots periodically then shuts down. Tried to
boot to disk but it still rebooted itself. Dana
says he wants some stuff off of the hd. I called
and left a vm telling him that we need to know
what he needs and where it is located on the drive
before we take it in. He is apparently gone now
though.
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Brian Smith Jun 05, 2007 03:14 PM
Task reassigned to Skyler Gregory.
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Courtney Wehner Jun 05, 2007 03:11 PM
I let the techs know through Skype
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Courtney Wehner Jun 05, 2007 03:10 PM
He will be in his office till 3:30p
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Skyler Gregory Jun 05, 2007 02:09 PM
Called and left a vm for times.
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Jonathan Guillen Jun 05, 2007 11:01 AM
It just started today. It boots up to the login 
screen and then restarts again.
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