Service Request Ticket - # 20990

Service Request Information

CONTACT Name Braza, Jerry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2007 12:17 PM
Department Health & Exercise Science Phone 88253
Location Email brazaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030805[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:11:D8

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 05, 2007 01:26 PM 
Task reassigned to Michael Orr.
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Michael Orr Jun 05, 2007 01:25 PM 
That fixed it. Closing ticket.
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Michael Orr Jun 05, 2007 01:22 PM 
Dreamweaver is throwing an error when he launches
it. He is an admin, but when I logged in as myself
I was able to launch the program without incident.

I've gone in and changed his Application
Settings\Macromedia\Dreamweaver\Configuration
folder to Configuration_OLD. I'm going to have him
relog and see if that fixes it.
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Courtney Wehner Jun 05, 2007 12:19 PM 
He is trying to work on his webpage and cannot go 
any further.
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Courtney Wehner Jun 05, 2007 12:19 PM 
"DW encountered a fatal exception, it will now 
terminate." Then it just closes on him. He will 
be waiting for help till 2p.
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