Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Jun 05, 2007 02:11 PM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020078 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	3Z0GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software	Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987
	Wired NIC	00:07:E9:01:31:E8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jun 06, 2007 08:37 AM	This has been handled.	Add Attachment
Courtney Wehner	Jun 05, 2007 04:20 PM	She called back and I transferred her to Brad.	Add Attachment
Brad Dougherty	Jun 05, 2007 04:16 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Jun 05, 2007 04:14 PM	Both Computers are located in 501.	Add Attachment
Courtney Wehner	Jun 05, 2007 04:13 PM	The International Ed printer is not showing up on this other computer either (20020577)	Add Attachment
Michael Orr	Jun 05, 2007 03:33 PM	See ticket 20944 for details. This may be another issue of them not being able to print in Filemaker Pro rather than them not being able to print.	Add Attachment
Skyler Gregory	Jun 05, 2007 02:33 PM	mc-internationaled	Add Attachment
Courtney Wehner	Jun 05, 2007 02:13 PM	She said that our techs have been working on restoring her Filemaker Pro and is wondering if that might be why her printer is missing. ???	Add Attachment
Courtney Wehner	Jun 05, 2007 02:12 PM	The printer was called International Ed. The above WOU# is the computer that needs to have this printer added back.	Add Attachment