Service Request Ticket - # 20997

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2007 08:22 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050149[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. GYMWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:E3:BC

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jun 06, 2007 09:55 AM 
it is done, new power supply and its good to go.
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Myron Hoeckle (Student) Jun 06, 2007 08:41 AM 
looks like a bad power supply.
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Myron Hoeckle (Student) Jun 06, 2007 08:28 AM 
brought it back, opened the case, it smells like
the Power supply is what popped. will confirm.
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Myron Hoeckle (Student) Jun 06, 2007 08:18 AM 
called no one home. heading over.
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Myron Hoeckle (Student) Jun 06, 2007 08:15 AM 
Task reassigned to Myron Hoeckle.
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Courtney Carlson Jun 05, 2007 08:33 PM 
Dell machine: Located ref area on western side, 
against wall, reference 35

Patron had just logged on to network, hadn't done 
anything when he heard a loud pop and the tower 
started smoking. I asked for details of what 
screen looked like etc., but library student 
worker Laura said that was all the information 
she got from patron

Laura said it smelled like electical fire and all 
cords are now unplugged. Machine commpletely 
dead. Sign posted on machine "out of service"

She called right after it happened. (time of this 
SR)
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