Service Request Ticket - # 21000

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2007 09:48 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020755[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jun 11, 2007 12:07 PM 
She can log into her account. Closing task.
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Brian Witt Jun 07, 2007 11:41 AM 
Her WOU account is not locked.  Will check in on
Monday with her to see what the issue is.
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Brian Witt Jun 07, 2007 08:07 AM 
The user is Ashley Fletcher.  She will be in on
Monday 9-12 to verify whether or not this issue
has been resolved.  I will talk to Joe to see if
we can look at her account to make sure it is not
locked.
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Michael Orr Jun 06, 2007 03:18 PM 
Task reassigned to Brian Witt.
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Michael Orr Jun 06, 2007 03:18 PM 
Brian, is there a reason this task is still open?
If it's registrar issue then we can close it, if
not, what do we still need to do?
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Brian Witt Jun 06, 2007 10:31 AM 
The machine isn't the issue, but rather a user is
locked out of her account.  Karen is going to
contact the registrar about this.
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Patrick Shanley Jun 06, 2007 09:48 AM 
claims this high traffic computer is having 
problems and wants get it checked out
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