Service Request Ticket

Service Request Information

CONTACT	Name	Hughes, Henry	Date	Jun 08, 2007 10:18 AM
	Department	Humanities Division	Phone	89494
	Location		Email	hughesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031359 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D600 Pentium M 1.6GHz 14.1 in. SXGA+
	Serial No.	6twd351	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	MS Office from P0047835
	Wired NIC	00:0F:1F:A7:78:DB
	Wireless NIC	00:90:96:B8:51:A3

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jun 14, 2007 08:14 AM	Completed.	Add Attachment
Audrey Macken	Jun 13, 2007 02:25 PM	He called back for Brad, I let him know that Brad was on his way over.	Add Attachment
Brad Dougherty	Jun 08, 2007 10:57 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jun 08, 2007 10:57 AM	He and I settled on an appointment on Tuesday (the 12th) at 2pm.	Add Attachment
Audrey Macken	Jun 08, 2007 10:53 AM	He called back to see if he could schedule something now, transferred him to Brad.	Add Attachment
Audrey Macken	Jun 08, 2007 10:50 AM	He is available anytime Tuesday or Wednesday. He also figured out how to get into the laptop and was very apologetic about bothering us with that, but still needs assistance in transferring things from the desktop to the laptop.	Add Attachment
Brian Witt	Jun 08, 2007 10:30 AM	Left VM for times	Add Attachment
Audrey Macken	Jun 08, 2007 10:21 AM	He hasn't used it for around 5 months and now his login/password will not work. He also wants some help transferring data from his office computer to the laptop prior to the move over to Maaske. He would like to make an appointment regarding these issues.	Add Attachment