Service Request Ticket

Service Request Information

CONTACT	Name	Bentley, Larry	Date	Jun 09, 2007 03:02 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060251 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	52l9vb1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, transfered from W#20010559-Adobe Acrobat 5/6 Standard from P0042186
	Wired NIC	00:13:72:A6:5A:03

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jun 11, 2007 02:55 PM	Adjusted the pci firewire card so that firewire plugs would fit correctly.	Add Attachment
Brad Dougherty	Jun 11, 2007 02:53 PM	Task reassigned to Brian Witt.	Add Attachment
Joan Guralnick	Jun 11, 2007 02:21 PM	Tricia should be notified about this after Larry is happy.	Add Attachment
Joan Guralnick	Jun 11, 2007 02:21 PM	Task reassigned to Brad Dougherty.	Add Attachment
Joan Guralnick	Jun 11, 2007 02:20 PM	I went over to look at this thinking it might be the new security mounts for the minimacs. It wasn't. It is an Optiplex GX 620. The firewire card that was added really doesn't fit the machine. The machine case has a metal strip that is blocking the plugs. They can't be used. I told Brad.	Add Attachment
Brian Witt	Jun 11, 2007 12:12 PM	Left vm for times to take a look at what he is talking about	Add Attachment
Audrey Macken	Jun 11, 2007 10:23 AM	He wants an OK to cut off the mounting piece that is in the way. He would like a call back.	Add Attachment
Sarah Callaway	Jun 09, 2007 03:03 PM	The mounting that the computer is in blocks the firewire connection, making it impossible for anyone to use it.	Add Attachment