Service Request Ticket - # 21048

Service Request Information

CONTACT Name Divers, Darrin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2007 10:12 AM
Department Phone 88467
Location Email diversd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030496[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 44RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:45:D9

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Jun 11, 2007 12:49 PM 
This was a software issue. I installed new 
drivers and it worked fine.
 Add Attachment
Brian Smith Jun 11, 2007 11:41 AM 
Task reassigned to Brian Smith.
 Add Attachment
Brian Smith Jun 11, 2007 11:41 AM 
I will go take a look at this.
 Add Attachment
Audrey Macken Jun 11, 2007 10:14 AM 
When he tries to turn it on, the light on the 
monitor will turn green, the light on the 
keyboard comes on, but the screen is blank. He 
has tried turning it off and turning it on 
several times. It is located in Maaske 102.
 Add Attachment