Service Request Ticket - # 21062

Service Request Information

CONTACT Name Wilson, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2007 04:29 PM
Department The Research Institute Phone 88786
Location Email wilsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jun 25, 2007 11:51 AM
I also called and left Lisa a voicemail to let her
know that the computer is setup in Randy's office.
Add Attachment
Audrey Sundkvist Jun 25, 2007 11:43 AM
No problem today connecting to the mash domain,
but Randy is not using a HUB anymore.
Add Attachment
Audrey Sundkvist Jun 25, 2007 11:00 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Audrey Sundkvist Jun 25, 2007 10:58 AM
****This is an email****
Hi Audrey - When can will you be available to
complete my network
connection today?
I need to access my Adobe software on the new
machine and cannot logon.

Todd Hall
Rm 244
88885

------------
Regards,
Randy Klumph
klumphr@wou.edu
The National Consortium on Deaf-Blindness
The Teaching Research Institute
345 N Monmouth Ave
Monmouth, OR 97361
Add Attachment
Audrey Sundkvist Jun 21, 2007 04:55 PM
Once setup Randy's computer would not allow him
(klumphr) to login to mash while my login would
work fine. I added him to a workgroup and unbound
him from mash (thinking I'd unbind and rebind his
computer), but it would not allow me to rebind
him. I got a DNS server could not be found error. 

On Friday he will not be in at all, but we can get
into the office at anytime to work on the machine
via Nancy who is in their Main Office in Todd Hall
on the 2nd floor or via public safety. There are
two Optiplexs in the office, the one with the
problem is 20060765: it is on a small table to the
right of the desk and the CRT monitor on the floor
is connected to it for now.
Add Attachment
Audrey Sundkvist Jun 21, 2007 02:20 PM
Task reassigned to Audrey Sundkvist.
Add Attachment
Tricia Flaherty Jun 18, 2007 09:45 AM
Here is some info for Klumph's software requests:
Adobe Creative Suite Premium CS2 V2 Win Lic 
#AD1CSP2.0L
TRD260 - Randy Klumph TRI W#20050779[Edit Inv] & laptop W# 
20050348[Edit Inv] (80/20) 
You must uninstall from W#20050779[Edit Inv] before you 
install on new computer also remember to update 
text file at T:\Adobe Creative Suite 
Premium\Creative Suite v2 Premium,
The office suite is a given and noted on setup 
sheet,
Filezilla is opensource and out on T: drive as 
well, 
On the Macromedia we need to get a version and 
would be nice to collect the S# of his existing 
computer cause I do not find a recent (last 2-
3years) purchase and I will have to hunt through 
TRI software boxes but I need at least version to 
help me figure that one out, you should be able 
to get a serial code of current install
Add Attachment
Audrey Sundkvist Jun 15, 2007 02:56 PM
Task reassigned to Tricia Flaherty.
Add Attachment
Audrey Sundkvist Jun 15, 2007 02:48 PM
Task reassigned to Audrey Sundkvist.
Add Attachment
Courtney Wehner Jun 14, 2007 01:25 PM
He called back and sent me this list of software 
that he needs.
Software:
Full  Adobe Suite  (Photoshop CS2, Acrobat 
Professional, Illustrator, Etc.)
MacroMedia DreamWeaver
MSOffice Suite
FileZill

The list of printers is too large to put in this 
memo box so I will email it to you.

Add Attachment
Audrey Sundkvist Jun 14, 2007 12:26 PM
I called Randy and left a message requesting he
let us know what additional software and printers
he'd like connected.
Add Attachment
Courtney Wehner Jun 14, 2007 12:09 PM
She called back and said that Randy Klumph's 
contact # is 88885. She said that she would still 
like to be contacted for delivery. 
Add Attachment
Audrey Sundkvist Jun 14, 2007 11:22 AM
Called and left a message asking for Randy's
extension or for the following info: additional
programs they want installed and printers connected.
Add Attachment
Brian Witt Jun 13, 2007 02:58 PM
Imaged, bound, admins, windows updated 
Add Attachment
Tricia Flaherty Jun 11, 2007 04:33 PM
The computer and accessories are in a tech Inbox 
with setup sheet, please not there was a change 
in the original specs from internal modem to 
external modem to accomadate the installation of 
the firewire card which I believe has already 
been done by Brian S. 24 inch Monitor is under 
Tech inbox
Add Attachment