Service Request Ticket - # 21064

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2007 07:41 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060589[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag F1FZTC1 Description Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
Serial No. F1FZTC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software MS Office 2007 Pro Plus from P0061054 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro, Adobe Acrobat Pro v8 from P0061159, Roxio Easy Media Creator Suite v9 from P0061158, Adobe Photoshop Elements v4 from P0056366 80/20 share, Adobe Premiere Elements from P0056366 80/20 Share, Adobe Dreamweaver CS3 from P0062550, UPGRADE to Windows 7 Pro from P0081768 8-2011

Wired NIC 00:15:C5:4F:34:D5


Wireless NIC 00:19:D2:CA:C0:E5

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rossm@wou.edu 88046

Tracking

Entered by Date Memo
Mike Ross
Email

Public
Entered by Date Memo
Joan Guralnick Jun 12, 2007 10:57 AM 
Discussed this w/ Sarah.  She is not sure why 
she put it under Ross,  Maybe she was going for 
Ellis.  I think she understands our not 
providing home support.  I explained that he 
could bring the laptop to his office and we 
could send someone out to make sure the laptop 
was operating correctly.
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Skyler Gregory Jun 12, 2007 08:32 AM 
Also, I called Phillip and it appears that he
isn't having any trouble with the wireless on
campus, but is instead having difficulty with the
speed of his wireless at home. Obviously we don't
deal with this, but I tried to be nice and said
that I didn't know how he could fix it and that I
would close the task.
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Skyler Gregory Jun 12, 2007 08:26 AM 
This task wasn't put under UCS Tech, instead it
was put under Mike Ross. I'm putting this under Joan.
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Sarah Callaway Jun 12, 2007 07:53 AM 
Also this computer will not allow him to log in
from home to his computer at school (he said there
were issues with this when he first got it as
well).  It is a school laptop.
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Sarah Callaway Jun 12, 2007 07:43 AM 
He would like someone to call him before 11am
because after 11, he is going to be out of town
for 10 days.   He wants to know about the wireless
settings, since he is having trouble getting the
wireless to work properly.
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