Service Request Ticket - # 21066

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2007 09:06 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jun 19, 2007 02:31 PM
Printers are all working and networked properly. 
I walked through adding the printers from radar
with Debbie and she also has my tutorial. She said
if she has any questions she will give us a call.
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Brian Witt Jun 19, 2007 11:28 AM
Sully is ready as well
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Brian Witt Jun 19, 2007 11:22 AM
Joe edited the allow list for Maximus so that
printer is good to go.
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Brian Witt Jun 19, 2007 10:02 AM
SA-VGER connects correctly
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Brian Witt Jun 19, 2007 10:01 AM
There is an issue connecting to the printers via
radar.  SA-Maximus will not print at all and
SA-Sully only prints from non-thin clients. 
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Brian Witt Jun 18, 2007 04:11 PM
I set up a meeting with her tomorrow at 9am in
order to walk her through adding printers from
radar.  I also made an in-depth tutorial on how to
do this which they can hang onto for reference.
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Brian Witt Jun 18, 2007 10:31 AM
Task reassigned to Brian Witt.
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Joe Crowe Jun 14, 2007 05:20 PM
scripting the printers for student workers is a
big project for me over this summer.  Please walk
them through connecting to \\radar.  I've setup
SA-whatever on radar.
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Audrey Sundkvist Jun 14, 2007 12:56 PM
Task reassigned to Joe Crowe.
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Audrey Sundkvist Jun 14, 2007 12:43 PM
Debby needs the maximus, sully, wpsa-beger. I will
bring Joe the config sheets for each.
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Courtney Wehner Jun 14, 2007 12:21 PM
She called back and said that she needed the 
printers set up on this thin client too. SHe was 
told that the printers would be there and they 
are not. She said that Brian was very nice, but 
she still needs the printers. 
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Brian Witt Jun 14, 2007 08:49 AM
PDR time
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Connor Rapkoch Jun 14, 2007 08:38 AM
She called back to tell Brian that he can remove 
anything from the old computer that he needs to. 
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Brian Witt Jun 13, 2007 04:47 PM
Set up thin client.  Need to contact Debbie to see
whether or not she needs anything off the old
machine.  If not, we can PDR it.  Old machine is
under my desk.
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Tricia Flaherty Jun 12, 2007 09:07 AM
I believe that this is replacing a WUC station 
W#2000525,  and will provide student employees 
the ability to access Banner so make sure banner 
shortcut is available, Thin client and 
accessories are in Tech inbox with setup sheet
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