Service Request Ticket - # 21093

Service Request Information

CONTACT Name Van Matre, Shane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2007 09:27 AM
Department Athletics Phone 88121
Location Email pubsports@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040377[Edit Inv] (opens in a new window) Bldg/Room AD 302A
Service Tag CSF2R51 Description Latitude D505 Pintium M, 725 (1.60GHz), 15.0 XGA
Serial No. CSF2R51 Location Computer was parted out in back 107

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0049368, Adobe Creative Suite Premium from P0049796, Dreamweaver MX2004 from P0049796

Wireless NIC 00:0B:7D:09:27:BA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Jun 13, 2007 01:37 PM 
Re-installed Sophos, disabled and re-enabld  his
wireless. Good to go!
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Brian Witt Jun 13, 2007 01:01 PM 
Stopped by...no one home
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Brian Witt Jun 13, 2007 12:52 PM 
Task reassigned to Brian Witt.
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Audrey Macken Jun 13, 2007 11:48 AM 
Anytime today is fine.
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Brian Witt Jun 13, 2007 11:01 AM 
Called for times
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Audrey Macken Jun 13, 2007 09:29 AM 
He got a message saying his computer is 
quarantined and he needed to update Sophos. He 
tried turning the wireless off and plugging it 
into the wall to do the update, but got a message 
saying it can't contact the server.
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