Service Request Ticket - # 21096

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2007 10:00 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020702[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F855X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Adobe Photoshop, Macromedia Dreamweaver, Adobe Acrobat 6.0

Wired NIC 00:07:E9:6A:33:18


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jun 15, 2007 02:53 PM
Finally got a hold of Kathy - looks like the fan
in her power supply is making some noise.  I
pushed on the fan a little bit which stopped the
sound.
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Brian Witt Jun 13, 2007 11:41 AM
LOL - no one in the library knows anything about 
this task.  I talked to three reference workers 
and none of them know where the machine is or 
who called in the problem.  All the library 
machines with WOU numbers starting in 2002 are 
all currently occupied, so it looks like a 
treasure hunt some other time.
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Brian Witt Jun 13, 2007 11:02 AM
Task reassigned to Brian Witt.
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Audrey Macken Jun 13, 2007 10:02 AM
The green light on the tower is always on and the 
computer is always making noise. She said it 
sounds like when you open a program or start the 
computer and it revs up a little, except that it 
won't stop.
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