Service Request Ticket - # 21112

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2007 10:48 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040364[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 1g Ultra-Thin Client #BAE-110-00
Serial No. MB043030620 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:86:77:C5

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jun 27, 2007 02:36 PM 
The printer had plenty of paper stuck into tray 3
but that tray was set to "bond" instead of "plain"
paper. I changed that setting and now it's
printing just fine. The problem was that tray two
was out of paper. Now it will default to tray 3 if
tray 2 is out of paper. Problem solved.
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Joe Crowe Jun 27, 2007 02:33 PM 
Task reassigned to Michael Orr.
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Audrey Sundkvist Jun 14, 2007 11:52 AM 
Task reassigned to Joe Crowe.
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Audrey Sundkvist Jun 14, 2007 11:24 AM 
Task reassigned to Audrey Sundkvist.
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Jonathan Guillen Jun 14, 2007 10:55 AM 
She has been unable to print since yesterday. 
Other people in the office are able to print to 
it just fine. The printer is listed under radar.
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