Service Request Ticket - # 21115

Service Request Ticket - # 21115

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Service Request Information

CONTACT	Name	Stuart, Kathleen	Date	Jun 14, 2007 11:41 AM
	Department	ASWOU	Phone	88557
	Location		Email	assoc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010891 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4500 Series,Pentium 4 -1.8GHz
	Serial No.	D51LK11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software	Office XP PRO from P0037777
	Wired NIC	00:02:B3:AA:F0:06

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jun 19, 2007 03:50 PM	Imaged, bound, renamed, admins, updated	Add Attachment
Brian Witt	Jun 19, 2007 03:50 PM	Got a hold of Kathleen. She said this is her new ASWOU machine, which is passed down to whomever utilizes the office during the current term. She says she is the only user and no one else has anything stored on the machine. Since there were error messages left and right and it was quite slow, I re-imaged the machine.	Add Attachment
Michael Orr	Jun 19, 2007 09:05 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jun 18, 2007 12:12 PM	I talked to Kathleen this weekend about this task. I'll get a hold of her.	Add Attachment
Audrey Sundkvist	Jun 18, 2007 10:56 AM	Called but did not leave a message; no answer.	Add Attachment
Audrey Sundkvist	Jun 15, 2007 02:32 PM	Called (again) and left a (new) message asking for available times for us to come by and look at the computer.	Add Attachment
Michael Orr	Jun 14, 2007 12:48 PM	Also called. No vm left.	Add Attachment
Audrey Sundkvist	Jun 14, 2007 12:31 PM	Called and left a message asking for available times for us to come by and look at the computer.	Add Attachment
Jonathan Guillen	Jun 14, 2007 11:47 AM	User would like her computer to be checked up on some time during the summer for various issues including general slowness. She will be in and out of the office until next week when she will be gone for the summer. She is an ASWOU student officer. Personal email stuart.kb@hotmail.com She does not check her Western student email. Her professional email (currently asssoc@wou.edu) is due to change now that she's been elected to a different office.	Add Attachment