Service Request Ticket - # 21120

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2007 01:16 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 05, 2007 10:22 AM 
Still haven't gotten a call back. Closing the task.
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Brad Dougherty Jun 19, 2007 03:19 PM 
I called and left a message requesting a call back
so that a tech can look at his machine to see if
we can speed it up without modifying the hardware.
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Joe Crowe Jun 14, 2007 04:40 PM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Jun 14, 2007 01:17 PM 
****This is an email****
Service Request Technician:
Please put in a service request to have Joe Crowe 
optimize Dr. McGlade's computer.  The inventory 
number is 20040422[Edit Inv].
Thank you,

Mike:
Joe should be in contact with you shortly.
Bill
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Courtney Wehner Jun 14, 2007 01:17 PM 
****This is an email****
Bill, sounds like we will need  to do the 
incremental 
> enhancement process, as our Division has no 
money for 
> this.  What's my next step, do I see Joe?
> 
> Mike
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