Service Request Ticket - # 21128

Service Request Ticket - # 21128

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Service Request Information

CONTACT	Name	Soukup, Michael	Date	Jun 14, 2007 04:58 PM
	Department	University Computing Solutions	Phone	88638
	Location		Email	soukupm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	83FB2D1	Description	Dell Latitude D630 notebook 2.00GHz, 4M L2 Cache, 800MHz Dual Core
	Serial No.	83FB2D1	Location	Dave McEvilly
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS		Software	Windows Vista installed as XP Pro sp2, Microsoft Office Pro Plus 2007 from P0061623 installed as Office Pro 2003
	Wired NIC	00:18:8B:D5:ED:20
	Wireless NIC	00:1B:77:45:8C:76

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jun 27, 2007 04:49 PM	Delivered to Mike.	Add Attachment
Brad Dougherty	Jun 27, 2007 10:04 AM	XP is installed and working. Audrey is setting up the image.	Add Attachment
Brad Dougherty	Jun 27, 2007 09:23 AM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Sundkvist	Jun 27, 2007 09:17 AM	The laptop has some hardware problems. We replaced the hard drive because Windows could not read/install to the original one. The problem still occurs, but Brad is working on troubleshooting it.	Add Attachment
Joanie Kinnaman	Jun 27, 2007 08:57 AM	Donna Fossum called inquiring about the laptop. She stated she wanted it tomorrow....	Add Attachment
Audrey Sundkvist	Jun 26, 2007 12:02 PM	There is no image for the Laptop and older versions don't work.	Add Attachment
Brad Dougherty	Jun 26, 2007 10:59 AM	I installed the HD. It is ready to be imaged.	Add Attachment
Brad Dougherty	Jun 25, 2007 02:23 PM	The part has been ordered.	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 11:31 AM	talked to Mike Soukup let him know about the HDD problem.	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 11:25 AM	Task reassigned to Brad Dougherty.	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 11:25 AM	Service Tag: 83FB2D1	Add Attachment
Myron Hoeckle (Student)	Jun 25, 2007 11:24 AM	This dell has a bad HDD, we are ordering a new one.	Add Attachment
Brian Witt	Jun 21, 2007 01:46 PM	Made a boot floppy. Needs a new image though; the 620 image is not compatible.	Add Attachment
Brian Witt	Jun 18, 2007 05:03 PM	Needs a new boot CD	Add Attachment
Joanie Kinnaman	Jun 18, 2007 03:28 PM	talked to Ryan West. He was hoping to have the laptop before June 29th (for SOAR). If it isn't going to happen in this time frame, he just needs to be notified so that they can make other arrangements.	Add Attachment
Tricia Flaherty	Jun 14, 2007 05:01 PM	This order was placed on behalf of Financial Aid by Mike Soukup, he may have additional info as far as their printer and software needs as well as final contact for delivery in FIN AID office. I will put this laptop and invoice in a tech inbox. It is to get Office Pro 2003 installed from P0061633	Add Attachment